cg77's Privacy Policy

01 Introduction and Scope

cg77 is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting their personal information.

This privacy policy applies to the cg77 website (cg77.lat) and all related services. It explains in detail what types of information we collect, how we use it, who we share it with, and what rights you have over your information.

By registering an account or using the services on cg77, you are considered to have given your consent to the terms of this privacy policy. Please read this policy carefully.

02 What Information We Collect

cg77 collects various types of information to provide its services, ensure security, and improve the user experience. The different categories of information are described in detail below.

2.1 Personal Identity Information

At the time of account registration, we collect the following information:

• Full name and date of birth (for age verification)
• National ID number or passport number
• Active email address
• Current address in Bangladesh
• Mobile phone number

2.2 Financial Transaction Information

The following financial information is required for deposit and withdrawal processes:

• bKash, Nagad, Rocket, or Upay account number
• Transaction amount and date
• Transaction reference number
• Deposit and withdrawal history

2.3 Technical Information

When you use our platform, the following information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Session duration and login time
• Information obtained from cookies and tracking technologies

2.4 Gaming Activity Information

• Play history and betting records
• Bonus and promotion usage details
• VIP level and points details
• Preferred game categories

03 Purpose of Using Information

cg77 uses the information it collects for the following legitimate purposes. We never use your information outside of these specific purposes.

3.1 Service Operations

• Creating and managing accounts
• Processing transactions and preparing financial statements
• Providing technical support and customer service
• Distributing bonuses and rewards
• Operating 24/7 live chat support

3.2 Security and Compliance

• Verifying your age (for users aged 21 and above only)
• Verifying identity and preventing fraud
• Complying with Anti-Money Laundering (AML) regulations
• Detecting and preventing multiple accounts
• Protecting the security and integrity of the platform

3.3 Service Improvement

• Analyzing and improving the user experience
• Introducing new features and games
• Operating responsible gaming programs
• Offering personalized services

3.4 Communication

• Sending important account-related notifications
• Informing users about promotional offers and new bonuses (for consenting users only)
• Notifying users about policy changes

04 Sharing Information with Third Parties

cg77 may share your information with third parties in limited and controlled circumstances. Each situation is described transparently below.

4.1 Payment Processors

To complete financial transactions, we share the necessary transaction information with bKash, Nagad, Rocket, and Upay. These payment partners are governed by their own privacy policies and use information only for processing specific transactions.

4.2 Technology Service Providers

Operational information is shared with the technology companies that work to run our platform. These companies operate under strict confidentiality agreements and may only use information to provide the designated services.

4.3 Legal Obligations

If cg77 is legally required to do so by a court order, a valid request from a government agency, or applicable law, it may share information with the relevant authorities.

4.4 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming process the necessary information to ensure the gaming experience. These relationships are governed by their respective policies.

05 Cookies and Tracking Technologies

cg77 uses cookies and similar technologies to improve the experience of website visitors and to ensure the functionality of the platform.

5.1 Essential Cookies

These cookies are essential for the core functions of the website. They are used to maintain login sessions, verify security, and ensure correct page loading. Without these cookies, the platform does not function properly.

5.2 Functional Cookies

These cookies are used to remember your language preferences, save login information, and recall personalized settings. They make each of your visits more convenient.

5.3 Analytical Cookies

Analytical cookies are used to understand how different parts of the platform are being used. This information helps us improve the quality of our services. The data from these cookies is generally processed in an anonymous form.

5.4 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, if essential cookies are turned off, some features of the website may not work properly.

06 Data Protection and Security Measures

cg77 uses modern technology and strict security protocols to protect your personal and financial information.

6.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Industry-standard firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Encrypted storage of sensitive information
• Two-Factor Authentication (2FA) feature

6.2 Procedural Protection

• Employee access to information is restricted to the minimum required
• Staff training programs on privacy protection
• Rapid response plan in the event of a data breach
• Regular backup and data recovery procedures

07 Data Retention and Deletion Policy

cg77 retains your information only for as long as necessary. The retention period depends on the type of information and legal obligations.

7.1 Active Account Information

All personal and gaming information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period for legal reasons, such as AML regulations.

7.2 Financial Transaction Records

Transaction records are retained for an extended period due to financial auditing and legal obligations. This information can only be accessed by authorized staff and authorities.

7.3 Data Deletion Requests

After your account is closed, you may contact us to request deletion of information that falls outside of legal obligations. We will process your request as quickly as possible.

08 Your Rights and Controls

cg77 believes that you have full rights over your own information. Your rights are described in detail below.

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide you with a complete data summary within a specified period.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you have the right to request a correction. This change can be made through your account settings or directly through support.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing and promotional communications. Upon receiving such a request, we will immediately stop that use.

8.5 Right to Data Portability

If you wish to receive your information in a structured and machine-readable format, we are ready to provide that option.

09 Protection of Minors' Information

cg77 does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only.

Age verification is mandatory during the registration process and we have actively taken measures to prevent minors from gaining access. If we suspect that information belonging to a minor has been collected, that account will be immediately closed and the collected information will be deleted.

10 Changes to Privacy Policy

cg77 reserves the right to amend and update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email
• A visible notice will be displayed on the platform
• The "Last Updated" date at the top of the page will change

If you continue using cg77 after the changes, you will be considered to have consented to the new policy. For significant changes, we will give you the opportunity to provide your consent again.

11 International Data Transfers

To operate cg77's services, some data may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• Transferred data remains protected by encryption
• Third parties maintain equivalent privacy protection standards
• Data protection obligations are ensured through contractual agreements
• Data transfers are governed in accordance with applicable law